Your Indemnity Insurance is here to Assist
Austbrokers Countrywide, our appointed insurance broker can assist you in the event of a claim. In the event of an error, injury or complaint from a relevant regulatory authority such as the Pharmacy Board of Australia, you should:
Immediately begin the Notification procedure with Austbrokers Countrywide by calling 1800 245 123. During this initial notification, you’ll be required to:
- Provide a brief overview of the facts;
- State your intended course of action and;
- Supply additional information to support the notification.
Austbrokers will then guide you through the process and arrange a claim form to be completed if necessary.
You can also reach Austbrokers on email at firstname.lastname@example.org or the Claims Advice Hotline on 1800 800 998.
In the event of an error or injury, YOU should:
- RECORD detailed and accurate notes of the incident* at the time it occurs. Austbrokers will require a detailed report to complete a claim form.
- ATTACH all supporting documentation to the notification so Austbrokers can assist you appropriately.
- NEVER make an admission of liability or culpability for loss PRIOR to seeking advice from your Insurer/Solicitors
- NEVER disclose information about your professional indemnity insurers, solicitors or legal advice you have received
- NEVER make any deals or enter into any agreement to resolve the error without your insurer’s consent unless you do not wish to have insurance involvement and are aware that you may have prejudiced your insurer’s rights under your policy.
- INFORM your insurers of any offer by the claimant to resolve the complaint.
*The Pharmacy Board of Australia sets out in its guidelines that all pharmacies should have an incident reporting system or record for at least three years. PPA advise that you complete this record as accurately as possible.
PLEASE NOTE: This advice and comments are provided in the capacity as your insurance broker and should not be construed as legal advice. Separate legal advice relating to the interpretation and implication of this article for your individual contracts should be obtained.